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How Emotionally Intelligent Are You?

Recent research and field data from Princeton University support the premise that Emotional Intelligence is a major contributing factor to sales success. Daniel Goleman and Cary Cherniss in their book The Emotionally Intelligent Workplace evaluated…

When You Think You Are In Heaven and Find Out You Are In Hell

Twice in the last week insurance clients have called to say that they lost their number one account. In one case it cost the agent $80,000 in lost commissions and in the other the loss was over $50,000. In both cases these agents had maintained…